Frequently Ask Questions

Care/Maintenance - How do I keep the art work in good condition?
Certificate of Authenticity - What's it for?
Damaged/Defective - After receiving my package, what do I do?
Framing - What material to use?
Image Size - Which part of the art print is considered the image size?
Limited Edition & Artist Proofs - What's the difference between the Limited Edition and Artist Proofs?
Mediums - What are the differences?
Return Policy - Can I return the art work if I don't like it?
Signed & Numbered - Exactly what does that mean?
Unpacking - How to remove the art work from the shipping tube without damaging the it?

Care/Maintenance - How do I keep the art work in good condition?
For any art reproduction mediums, ONLY clean by using a clean feather duster only, and nothing else.
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Certificate of Authenticity - What's it for?
Every fine art print that you purchase from us, will come with its own certificate of authenticity.  The certificate states that the particular print's edition number is unique within the edition and will have the print's matching edition number and the artist's signature.
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Damaged/Defective - After receiving my package, what do I do?
After receiving your art work (not including book), if there are any damages, you must notify us within 3 days, and we'll be more than happy to replace it for you. After the specified period of time, there will be no replacement.
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Framing - What material to use?
All fine art comes unframed, Canvas Giclee does not include stretcher bars, and Hand Embellish includes stretcher bars (unless stated).  We highly recommend having a professional framer frame the fine art print.  Make sure you inform the framer that you want them to use acid free materials.
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Image Size - Which part of the art print is considered the image size?
The image size is  of the actual image, and not any white borders.
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Limited Edition & Artist Proofs - What's the difference between the Limited Edition and Artist Proofs?
Artist proofs are the first group of a particular edition that are produced, once the artist approves of the initial group's colors, then the remaining edition will be produced, which are the limited editions.
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Mediums - What are the differences?

• Canvas Giclee Hand Embellish - Printed on canvas, artist will add a touch of retouching and signed his signature in oil.

• Lithograph - Printed on high quality, acid free, heavy paper.

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Return Policy - Can I return the art work if I don't like it?
Once your order is shipped, there is no refund on any limited edition/artist proof art work or book.  Therefore, please make sure that the item you are ordering, is exactly what you want. 
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Signed & Numbered - Exactly what does that mean?
For any limited editions (except Canvas Giclee, only numbered (unless stated)), the artist will signed his signature and numbered the piece accordingly.
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Unpacking - How to remove the art work from the shipping tube without damaging the it?
Make sure to follow the instructions that will be on the outside of the packaging.
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